How does your pricing work?
Every product on our site has a instant quote calculator on the page to get a custom quote for your project. You can always give us a call too if you need a quote on something like multiple colors of shirt/style in one order. Our custom t-shirts are priced based on the total quantity ordered of a print, and the amount of the printing. For example, there are price breaks for screen printing at 6, 12, 24, 48, 100, 150, 200, 500 and 1000. You get the best price at one of these quantities. Shirts that are printed on one side are cheaper than double sided printing, and the fewer the print colors the less expensive your shirts will be. Our pricing includes all setup fees and we offer free ground shipping for orders over $100 that are shipping to the continental U.S.
Do you have a minimum quantity?
For screen printing and embroidery, the minimum order quanity is 6 pieces. For digital printing, there is no minimum. Keep in mind when ordering that pricing is based on the quantity being ordered. If you think that you may need a few extra items, it is much cheaper to order them with your larger quantity.
What is your order process?
To get an order started, simply use our contact form to send us your design(s) along with your chosen item, size breakdown, and shipping information. From there we will evaluate your artwork to make sure it will print well, and then we will create a digital PDF proof that is emailed to you for approval. Once you have confirmed that the details are 100% accurate, you can call in to make payment arrangements and the order is sent to production.
How long does it take to receive my order?
Our standard production time for screen printing is 5 business plus 1-4 business days for UPS Ground shipping. If you need you order faster, please call us at 1-800-870-3959 and we may be able to get your order to you sooner.
Can I get a sample?
We can ship a sample blank item to you for a small fee and they generally arrive within 1-2 business days. If you need a printed or embroidered sample, please call us at 1-800-870-3959. There is siginifcant setup time required for custom orders, so the cost can vary.
How should I submit my artwork to you?
The best image formats to use are vector based .eps files or high resolution pixel based images that are 200-300dpi. We primarily work with files that are compatible with Adobe Illustrator and Adobe Photoshop. We can also accept .doc files for text copy. Other formats may not be usable by our design team.
I have an idea for our shirts, but I need help with the design. Can you help?
We can definitely help you with putting the art together for your project. We use clipart.com for our clipart, and you can browse their catalog for free. If you find a piece of art you want to use, simply record the item number and send it to us using our contact us form. We can put together designs incorporating clipart and text for free. If you need us to recreate/redraw your artwork from scratch, there may be a small fee. Simple touch ups are free.
How do you ensure color accuracy?
Color accuracy can be difficult if you have very strict requirements. We do offer free pantone mixes for screen printing on orders of 24 pieces or more. It is important to realize that PMS coated colors are really based on printing on coated white paper, so the result on a color of fabric can be slightly different. These kinds of variances can be seen between coated and uncoated papers as well. Embroidery thread cannot be color matched precisely although we have many stock colors, and digital printing is done with CMYK color. We are very good at getting close matches to specified colors, but if you need it to be perfect, you need to order a production sample. Also, please realize that colors that show up on computer monitors can vary greatly.
What if the order doesn't turn out like I expected?
We offer a no hassle quality guarantee to ensure that you get want you need, when you need it. If the order differs materially from the proof you approve, or if it doesn't ship by the date on the proof, you may request to return the order or have it reprinted. If the order matches the proof sheet, and there was a mistake or you are generally not happy with something, give us a call. We want you to be happy, and we may be able to come up with a good solution.
Where is your company located?
Our corporate headquarters are located in St. Paul, Minnesota. We service the entire United States, and orders generally ship from either our production location in St. Paul or Minneapolis.
How long has your company been in business?
We are starting our 10th year in business. We have thousands of satisfied customers, and we maintain an A+ Better Business Bureau rating.
How do you accept payment?
We accept payment as Visa, MasterCard, American Express, Discover, PayPal, checks, and purchase orders from larger organizations with established PO systems. Please note that sending a check may delay your order.